Cuban Document Retrieval Process
How do I get a Cuban birth or other certificate from Cuba?
1. Fill out the form
Fill out the Cuban Document Request form with as much information
as you can provide. Hit the Submit button and we will get an email with your information.
You will land on a Thank You page with page information requesting the deposit of $250 that we will need in
order to process your request. You can wait until we reply to you in order to confirm that we have all the
information we need to put in a request.
Please be sure to read below for more information about time involved, fees, payment, delivery and our
Haga clic en español
aquí Formulario de
Petición de Certificados en Cuba.
We will reply to the email address provided in order to confirm that we have the information we need to proceed
with your order. Once you confirm the information we will ask for a $250 deposit then put in an order for your
We will then obtain the certificate and send you a scan of the actual certificate as proof of its retrieval.
This also gives our customers the opportunity to review the information written on the certificate and to confirm
that the information is correct before requesting that the process be completed.
If we cannot locate the document, we will contact you and ask for more information. We will refund $100 of your
$250 deposit if we cannot retrieve the Cuban birth certificate that you requested.
All Cuban documents are produced in Spanish with all required stamps, seals and signatures by the appropriate
ministries in Cuba.
Actual certificates we retrieved for customers
We cannot pinpoint the time it will take to get a document for to you but generally speaking, Cuban document
retrieval takes from as little as three weeks to two months. Initial retrieval is the time consuming part.
Legalization is always guaranteed after we retrieve the document and takes less than one week.
Then, we have to wait a week or so for one of our many couriers to take the documents out of Cuba since mail is
unreliable and DHL has many restrictions and is costly.
All documents retrieved from Cuba for any official use (Cuban passport, driver's license and marriage
applications etc) need to be "legalized" in Cuba in order to be recognized as an official document.
The certificates we provide are legalized with stamps and seals from the Ministerio de Relaciones Exteriores also known as MINREX.
If you are seeking Cuban birth, marriage or death certificates for personal reasons, you do not have to have
After you approve the scan of the certificate, we will ask for the balance to be paid so we can began the
5. Document Timeline and Delivery
From the date or your initial request to us to the date you receive the requested document is about three weeks
to two months depending on many factors.
However, once we have confirmed the availability of your document and receive payment, we then get to work to
retrieve the document from Cuba for you. We then have it shipped to us here in Massachusetts. We then mail out to
you via USPS Priority mail.
6. Our Reputation
As you would imagine, our clients appreciate the confidential nature of our work so it is difficult for us to
offer references. However, we can ask previous clients to contact you for a review of our service.
CubaCityHall.com is a sister site to our Cuba news and information resource HavanaJournal.com that we have
been publishing since March of 2003. CubaCityHall.com is a component of the Massachusetts based Havana Journal
You can read the About Us page or pick up the phone and reach us at (508)
744-6790. We will get you the Cuban document(s) you need in a timely matter and at the most reasonable price we can
Some clients were kind enough to give us testimonials regarding our
The cost for our service is $500 for a legalized